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September 24, 2017

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Hundreds of passengers delayed by glitch on HSR

TAIPEI -- An abnormal signal on the Taiwan High Speed Rail Sunday morning delayed a northbound train carrying 500 passengers by 96 minutes.

Railway operator Taiwan High Speed Rail Corp. (THSRC) said that train No. 130 encountered a signal glitch in its automated control system at 10:50 a.m., causing it to stop twice around the northern county of Miaoli. The train was moved back to Taichung Station at 11:48 a.m. out of safety considerations.

Staff relocated the 500 passengers to an alternate train at Taichung that set out at 12:15 p.m.

The passengers are eligible to receive a full refund for the price of their tickets because their delay time exceeded 60 minutes, as stipulated by the High Speed Rail's rules.

Since Taiwan's only high-speed rail began operating commercially in January 2007, it has seen more than 200 "abnormal incidents," 60 of which were caused by glitches in point machines that control track switches, according to statistics.

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