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May 28, 2017

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Inspection of low-temperature home delivery trucks reveals shortcomings

The Consumer Protection Committee of the Executive Yuan (CPC, 行政院消保處) recently conducted selective examinations on 15 low-temperature home delivery trucks, revealing six out of the 15 trucks to be technically insufficient for low-temperature deliveries.

As a result of the recent rise in temperatures, demand for the home delivery of goods preserved at low-temperatures has increased. The CPC has recorded a number of complaints regarding the service, prompting the organization to conduct random inspections.

The market for home deliveries in Taiwan is fairly large, said a representative of the CPC, with an annual revenue between NT$20 billion and NT$30 billion. The market is currently dominated by President Transnet Corp, Taiwan Pelican Express Co. Ltd., HCT Corp., Kerry TJ Logistics Co. Ltd. and Chunghwa Post Co. Ltd. Some of the five companies were not selected for the inspection said the representative, but will be subjected to searches in the future.

The CPC representative stated that in accordance with the Act Governing Food Safety and Sanitation (食品安全衛生管理法), the minimum temperature requirement for refrigerated goods being transported is below 7 degrees Celsius, while the minimum temperature requirement for frozen goods being transported is below minus 18 degrees Celsius. Of the 15 trucks examined, not only did all the trucks fail to provide proper paper records of temperatures, six of the trucks did not meet the basic temperature requirements for either refrigerated or frozen goods.

Of the six trucks in violation, three are owned by Taiwan Pelican Express with two of the trucks that should have had temperatures low enough to carry frozen goods having their temperatures recorded at high levels, and one truck's temperature being measured at as high as 32.8 degrees Celsius.

Two of the other trucks were also operated by companies outsourced to by Taiwan Pelican Express. An assistant manager of the company stated that they are currently investigating the cases to rule out any misunderstandings and, should the accusations prove accurate, they will do their best to correct the situation.

1 Comment
July 16, 2014    curtisakbar@
Not a representative sample, 15 vans out of how many? That number seems awfully low to make a study and publish results. Is it more fuss about nothing or an indicator about the dangers of using such companies. Only time will tell!
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