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Abnormalities still burden household registration system

TAIPEI, Taiwan -- The new Household Registration and Conscription Information System still exhibited abnormalities yesterday, even though the Ministry of the Interior (MOI) promised to alleviate problems before Feb. 10.

After the new system was put into operation on Feb. 5, some abnormalities occurred in the new system and citizens had trouble processing their household registrations, having to wait for hours to conduct registrations that would have taken only 20 minutes in the past. In response to the setbacks, the MOI promised that this problem would be fixed before Feb. 10.

However, the new system still experienced problems after the initial repairs. Not only was the new system still slow, but in addition the system for New Taipei City's household registration office crashed again yesterday morning. The New Taipei City office system's problem was addressed later by a contractor for the MOI but still lagged.

Democratic Progressive Party (DPP) legislator Chen Chi-mai (陳其邁) said the total budget for the system is about NT$2 billion, according to the plan provided by the MOI to the Research, Development and Evaluation Commission. In addition, Chen pointed out that the new system was put to contract through limited tendering, which can be considered bid rigging.

Responding to Chen's statements, Hsiao Chia-chi (蕭家淇), deputy minister of the interior, said that every process in this project follows the regulatory Enforcement Rules of the Government Procurement Act. Hsiao also pointed out that the Interior Minister ordered that if there were any issues, the MOI would transfer the case to the Department of Civil Service Ethics for further investigation.

“We will try our best to deal with the problem we are facing now. The system has become more stable today, yet we will keep making efforts to solve the problem until it is 100 percent fixed,” said Hsiao.

Local Governments Cannot Issue Identity Cards

Due to the fact that the new Household Registration and Conscription Information System crashed on yesterday morning, three local governments — Taipei City, Kaohsiung City and Changhua County — were unable to issue identity documents.

In order to deal with this problem, the Taipei City Government decided to issue temporary identity documents. The temporary identity document is an A4-sized paper that clearly explains the situation. People who need to prove their identity in order to to open an account or buy insurance can apply for the temporary document. The MOI also said that Kaohsiung City and Changhua County can also issue temporary identity documents if needed. This is the first time in Taiwan's history that the government may need to issue a large number of temporary identity documents.

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Hsiao Chia-chi (蕭家淇), deputy interior minister, presents a temporary identity document in Taipei, yesterday. Hsiao explained that the documents are a temporary solution due to ...

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