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Faulty design caused FETC app crash, not cyber attacks: minister

TAIPEI, Taiwan -- Minister without Portfolio Chang San-cheng (張善政) said that according to the Information & Communication Security Technology Center's investigation, the Far Eastern Electronic Toll Collection (FETC) app crash on Jan. 1 was due to faulty design and not cyber attacks.

FETC yesterday issued a public apology, pledging to improve its app.

After looking into FETC's records, the National Freeway Bureau (NFB) found that no information was leaked or altered, NFP Deputy Director General Wu Mu-fu (吳木富) said yesterday in response to claims of cyber attacks against the company's app system.

Hackers had attacked the company's website, not app system, through a loophole, but there is no evidence indicating that the hackers published vehicle registration data online, and there is no evidence indicating that the personal information of eTag users has been leaked, Wu said.

On Jan. 1, FETC discovered an extremely high traffic load on its app system, leading it to believe that the system was under attack. The company then immediately shut it down to protect users' information from being leaked and notified the police.

FETC said that it has made several upgrades to the app system, including a network renewal and a stronger firewall.

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