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June 23, 2017

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Far Eastern Group Chairman apologizes over eTag issues

TAIPEI, Taiwan -- Far Eastern Group (遠東集團) Chairman Douglas Hsu (徐旭東) apologized four times yesterday over the eTag electronic toll collection system falsely charging drivers after the new highway toll system was launched.

Hsu, who is also in charge of Far Eastern Electronic Toll Collection Co. (FETC) that controls the eTag system, was responding to the recent issues related to the company's system for the first time.

Hsu said that eTag is the first toll system in the world that will charge drivers based on the distances they travel, which is supposed to be something people in Taiwan can be proud of.

"The percentage of drivers being falsely charged was relatively small, since 5.7 million drivers have the system installed," said Hsu.

"If eTag customers are not satisfied with the system, they are welcome to return the eTag machine," said Hsu. "However, how can they use highways after returning eTag?"

"It completely depends on customers what they want to do with eTag," said Hsu.

He said that it is certain that FETC should work harder to avoid making more mistakes, but the company has to follow the government's policy on the highways toll system.

"Please do the company a favor and give me a break on the eTag issue," said Hsu.

FETC has been under fire recently due to numerous complaints from drivers over the eTag system falsely charging them following the implementation of the new highway toll system, which charges drivers based on the distances they travel, on Dec. 30, 2013,.

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