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September 22, 2017

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Toll collection firm to establish English website for foreigners

TAIPEI, Taiwan -- Far Eastern Electronic Toll Collection Co. (FETC) said yesterday that it is planning to establish an English webpage to assist foreigners in Taiwan who wish to install eTags on their vehicles.

The nation's new freeway toll system was launched on Dec. 30, 2012. Under the new system, each vehicle is allotted 20 free kilometers per day, but drivers of small vehicles will be charged NT$1.2 per kilometer when using north and southbound freeways up to a threshold of 200 kilometers, with every additional kilometer over the 200-kilometer mark charged at a rate of NT$0.9. Motorists with eTags, however, are given a 10-percent discount.

Foreigners who own a vehicle in Taiwan and who wish to install eTags are required to bring their driver's licenses and vehicle registration papers to FETC service centers across the island. A valid document of authorization will be required if the vehicle in question is registered under someone other than the applicant, such as a family member.

An Alien Residency Card (ARC) holder from Germany, surnamed Rowek, called The China Post yesterday, saying that he had been denied an eTag despite having the proper documents.

When asked to comment, FETC spokeswoman Josephine Chou (周世惠) said that there might have been a misunderstanding due to language barriers.

The spokeswoman explained to The China Post that foreign residents in Taiwan can apply for eTags as long as they have a valid driver's license and vehicle registration papers.

Chou later contacted Rowek personally to inquire about his situation and to offer her assistance.

When asked if her company had any form of English-based customer service, the spokeswoman said that an English webpage will be put up to assist foreigners.

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