NCC advocates up to 20% off bills for Web disruption
By Joy Lee, The China PostTAIPEI, Taiwan -- Telecom operators should compensate customers for the disruption to Internet service on Monday caused by a fire at a data center, the National Communication Commission (NCC) announced yesterday.
February 27, 2013, 12:08 am TWN
A data center owned by Internet service providers Chief Telecom Inc. (是方電訊) and eASPNet Taiwan Inc. caught fire on Monday night, affecting nearly 80 percent of Internet services nationwide.
The NCC said that all clients affected by the incident should receive compensation based on the amount of time their Web service was interrupted.
According to the NCC, consumers should have been unable to access the Internet for at least two hours to qualify for compensation.
Chief Telecom General Manager Liu Yao-yuan (劉耀元) said that the company is still calculating the amount of compensation it is liable for, but that it will definitely provide reasonable payouts to its clients.
Local reports said that three major telecom operators affected by the incident — Taiwan Mobile (台灣大哥大), Vibo (威寶電信) and FETnet (遠傳電信) — were still negotiating with Chief Telecom regarding compensation.
According to local reports, Chunghwa Telecom (中華電信), the parent company of Chief Telecom, was not affected by the incident, as it maintains its own data centers and cables.
NCC official Lin Ching-huan (林慶桓) said “that the NCC has demanded Chief Telecom and eASPNet Taiwan improve their management and review the back-up plans of data center's electric system.”
The fire, caused by a battery short-circuiting, took place at a data center in Taipei's Neihu District on Monday night. The electric system was restored by early Tuesday morning.