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September 24, 2017

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Taoyuan airport ranks No. 11 in third quarter: ACI survey

The China Post news staff--The Taiwan Taoyuan International Airport ranked No. 11 among the 193 airports across the globe in the third quarter, a significant jump from No. 36 back in the second, according to a survey released by Airports Council International (ACI) yesterday.

Taoyuan airport ranked within the top ten for 14 of the various categories being assessed. This included the price of merchandise, shopping facilities, document inspection and the politeness of airport officials, the survey showed.

Yet the airport still has room for improvement in the following areas: parking, walking distance between terminals, and ground traffic.

ACI is based in Geneva and conducts its airport survey on a quarterly basis. The survey polls travelers' impressions of participating airports.

Lin Peng-liang, general manager of Taiwan Taoyuan International Airport, said the recent completion of various construction and upgrade projects might have created a better impression of the airport among travelers.

"Renovation work is almost complete at Terminal One, which has opened to travelers in separate phases," he said.

According to Lin, the survey has 36 categories, including departure, ground traffic, parking, check-in, the cleanness of the terminals, safety inspections, and the availability of luggage carts. "For things that we're not good at, we'll adopt plans to improve," he said. "Raising the overall quality of the airport is our top priority."

Among people who completed the survey, a third of them gave their advice on how things can improve, Lin said.

"For example, some travelers complain that at certain restaurants, only set meals are offered, which is inconvenient for them as they're in a rush," he said. "We've communicated with the restaurant owners to see whether this can be changed."

He said the airport's score has jumped from 4.34, or No. 45, back in the first quarter to 4.76, or No. 11, in the third quarter. Yet he said the airport should not be complacent in the ranking and should work harder to compete with other airports in the region, including Incheon International Airport of Seoul and the Hong Kong International Airport, both of which continuously rank within the top spots.

"Both Incheon and Hong Kong airports offer rapid transit service to the city. This is not the case for Taiwan Taoyuan International Airport, which is accessible only by car or bus," he said. "I'm sure once the MRT Airport Line is complete, accessing the airport will be more convenient."

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