Woman's lost ID card still rings up phone bills

The woman, surnamed Chuang, said her identity card was lost in 2000 and she reported the loss in 2002.

But when she recently filed an application for a wireless telecom card, she was told that she owed more than NT$20,000 in unpaid phone bills from the four handsets she never saw or used.

Chuang was also informed by the telephone firm that all of the four mobile phones were registered under her name.

She clarified with the telecom service firm that the handwriting in the phone application forms were not hers. The ID card attached to the forms bears a wrong name because she already changed her name years earlier.

Chuang said she refused to pay the phone bills for calls she did not make at all.

An executive of the phone company said that the firm's staff generally accepts applications for new handsets from customers who are able to present their ID cards or other documents.

But he promised to look into the case to find out how the mistakes were made in the process.

Subscribe to The China Post and save 25%. Click here

SharePrintEmail

Write a Comment

Terms

Enter your comments - 3000 characters max

Type in image code

Submit

 Receive China Post promos
 Respond to this email