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September 24, 2017

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CTBC reveals two innovative services at WCIT

TAIPEI - CTBC Financial Holding (CTBC)revealed two innovative financial conceptual services on Sept. 11 at the 21st World Congress on Information Technology (WCIT 2017)- the two services are Taiwan's first voice-controlled financial assistant and the industry's first "Taiwanese dollars and foreign currencies cash exchange machine, which is freshly approved by the regulators.

The CTBC exhibition area attracted a lot of guests from Taiwan and aboard, including Minister without Portfolio Wu Tsung-tsong (吳政忠), Minister of Economic Affairs Shen Jong-chin (沈榮津), CTBC Bank Deputy Chairman Morris Li (利明献), and CTBC Bank President James Chen (陳佳文), who has interacted with the voice assistant in demonstration.

Chen said that the themes of CTBC's exhibitions center around the theme "Shaping the Future of Banking", which means to outline the future of finance for the people. The exhibition area is divided into five zones: "biometric", "AI", "blockchain", "future branch" and "life finance" and the demonstration of 11 innovative finance applications allow guests and visitors to get a glimpse of the visions of digital finance integrating into everyday life.

President Chen demonstrated the interaction with "voice financial assistant" by asking the USD exchange rate and share prices. The assistant was able to immediately give relevant information. Chen also asked the assistant several specific questions: "What's the USD exchange rate today?" The assistant replied: "the USD exchange rate is 30.21" After setting an alert when exchange rate reaches a mark via the voice assistant, Chen ask:"Do you know the current share price of CTBC?" The assistant replied: "It is currently at NT$19.40." Chen then jokingly asked: "Do you know if CTBC shares will go up tomorrow?" The assistant fired back: "One cannot reveal the will of the heavens!" When president quizzed the assistant about his personal credit card limit, he got this in response: "It's terrifying, don't ask!" THe humorous responses brought the house to laughter.

The CTBC's Voice Finance Assistant is a prototype built through the cooperation between industry and academia, and in collaboration with financial technology companies to introduce advanced AI technology. With the evolution of artificial intelligence technology, "voice" in the future will become one of the main human-computer interaction interfacesa, financial services will also go beyond the APP, websites and other traditional interfaces. With a natural interaction using voice, the voice financial assistant can take care of all sorts of financial issues from big to small, such as query the stock price, exchange rate, set the price to remind the price, set the transaction reminder.

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