Telecom accused of undisclosed fees
By Joy Lee, The China PostTAIPEI, Taiwan -- A telecom operator has been accused of charging consumers service fees without any advanced notification since 2011, Democratic Progressive Party (DPP) Legislator Ho Hsin-chun (何欣純) said yesterday.
February 23, 2013, 12:01 am TWN
The Consumer Protection Commission (CPC, 消保處) and the National Communication Commission (NCC) said that they will demand the operator improve its charging system.
According to Ho, a consumer surnamed Yeh discovered that he was charged an extra NT$200 by the operator.
The operator said that it had charged the fee on behalf of an app maker, Yeh said, adding, however, that he did not download the app in question.
Yeh said that the operator had charged him an extra NT$3,611 for the period between April 2011 and December 2012.
The operator said that it could not find the record indicating the time or date that Yeh had downloaded the application.
“There are around 20 million cellphone users in Taiwan. In order to avoid disputes over fees, operators should list more detailed information on phone bills, while consumers should always pay attention to their bills,” Ho said.
Liang Wen-hsing (梁溫馨), a specialist at the NCC's operational management department, said that all telecom operators should notify and obtain confirmation from consumers before charging extra for images, videos or app downloading services.
Liang also said that the NCC will demand operators notify consumers via text messages before charging extra for its services.
CPC official Wu Cheng-hsueh (吳政學) said that according to the Consumer Protection Law, consumers can refuse to make payments if the transaction is processed without an agreement from the consumer.
If consumers have any questions regarding transaction issues, consumers are always welcome to visit the CPC or any local consumer protection office for consultation, Wu said.
Online Game Dispute
Online game operators are responsible for saving consumers' personal records for later inquiry, the Consumers' Foundation (CF) said yesterday.
The CF said that if consumers lose their in-game purchases due to unstable servers, game operators are required to compensate consumers.
Operators are responsible for saving the information in their databases for at least 30 days, CF Chairman Mark Chang (張智剛).