Taoyuan International Airport rated 16th among airports worldwide

Wednesday, April 27, 2011
The China Post news staff

Taoyuan International Airport, Taiwan's main international gateway, was rated the world's 16th in terms of overall performance in the first quarter of 2011, according to airport authorities Monday.

The airport attracted widespread criticism from the public for its services and facilities. According to the airport, it has made significant improvement in its services, including unreasonable food prices and malfunctioning luggage conveyors. A new food court will open in early August, the airport said.

Taoyuan International Airport has advanced eight notches in the Airports Council International (ACI) Airport Service Quality (ASQ) world rankings for the January-March period, according to the Taoyuan Airport. ASQ is a comprehensive ACI initiative to help airports in their continuing efforts to improve the quality of service experienced by passengers.

It is the first time for the airport to make it to the top ten in terms of terminal cleanliness. The airport also finished in the world's top three in seven categories, including travel document inspection, comfort of boarding gate area and shopping facility, according to the latest ACI-ASQ survey.

  “National Immigration Agency's (NIA) efforts to fast-track travel document inspection and give priority to the elderly and families with infants have also received widespread recognition from passengers,” said Vivian Liu, deputy manager of media relations at Taoyuan International Airport Corp. Ltd., yesterday.

However, the aforementioned quarterly information was not found on ACI official website by China Post reporters yesterday.

The validity of these ratings was questioned by Li Ker-Tsung (李克聰), associate professor of Department of Traffic and Transportation Engineering and Management, Feng Chia University. “The ACI ratings are only for reference. The airport is undergoing renovation, which inevitably causes inconveniences to passengers,” said Li.

The airport ranked 10th in 2008, the first time it participated in the ASQ program but fell to 27th in 2009 and 24th in the last quarter of 2010.

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