Bashtag: NYPD Twitter campaign backfires
By Tom Hays and Jake Pearson, AP
April 25, 2014, 12:00 am TWN
NEW YORK--The largest police department in the U.S. learned the hard way that there are legions online devoted to short-circuiting even the best-intentioned public relations campaign — in this case, the NYPD's Twitter invitation to people to post feel-good photos of themselves posing with New York's Finest.
What #myNYPD got instead was a montage of hundreds of news images of baton-wielding cops arresting protesters, pulling suspects by the hair, unleashing pepper spray and taking down a bloodied 84-year-old man for jaywalking.
It was a mistake of epic proportions, with the hashtag among the most-trafficked in the world Tuesday, creating a public relations nightmare for a new NYPD leadership intent on creating a more community-friendly force.
“When you're in the social space, it's tough to predict what's going to happen,” said Glen Gilmore, who teaches social media marketing at Rutgers University.
A similar meltdown came last November when investment giant JP Morgan Chase, which had been paying billions in fines stemming from the financial crisis, asked followers on Twitter to post career advice questions. Among them: “Did you have a specific number of people's lives you needed to ruin before you considered your business model a success?”
McDonald's inadvertently ordered up some bad publicity in 2012 with its #McDStories campaign. Sample response: “I walked into a McDonald's and could smell the Type II diabetes.”
The #myNYPD misfire comes at a time when new Police Commissioner William Bratton is trying to re-brand the department to counter criticism that it has been trampling on people's civil rights. Last week, it disbanded an intelligence unit that spied on Muslim neighborhoods, and it has promised to reforms to the crime-fighting tactic known as stop and frisk.
Bratton acknowledged Wednesday that the Twitter campaign may not have been fully thought through.