Lloyds apologizes after glitch stops customers' debit cards from working
January 28, 2014, 12:10 am TWN
LONDON--Britain's Lloyds banking group apologized on Sunday after many of its debit card customers were left unable to access their money following a server hitch.
The financial institution, Britain's largest retail bank group, later said it had it had fixed the problem that left customers of its members — Halifax, Lloyds, Bank of Scotland and TSB — unable to use debit cards or automated teller machines (ATMs).
"We apologize that earlier today, between 3 p.m. and 6 p.m., some customers were unable to complete their debit card transactions," said a tweet from Lloyds Banking Group.
"Although the majority of transactions were unaffected, we are very sorry for the inconvenience that this will have caused.
"At the same time, some customers encountered problems at approximately half of our 7,000 ATMs. This was resolved by 7:30 p.m., and all of our ATMs are now working."
IT problems have recently plagued UK banks. Shortly before Christmas, a technical fault meant around 750,000 Royal Bank of Scotland customers were unable to use their credit and debit cards.