Battery life is top concern among HTC One owners
December 3, 2013, 12:08 am TWN
TAIPEI -- Despite the bells and whistles, sometimes even top-of the-line smartphones fail to meet users' expectations in one way or another. For the HTC One, the culprit is battery life, according to a survey.
Troubleshooting website Fixya wrote that 30 percent of HTC One users who participated in a survey said the phone's battery drains quickly, hurting enthusiasm for a phone that has been praised for its ergonomic features and industrial design.
In addition to discharging quickly, the battery “takes a while to charge” too, leaving many users with dead phones that cannot be easily recharged on the go, according to the Israel-based website. Some users said the phone takes up to five full hours to reach a full charge.
Another 20 percent of those surveyed complained of audio issues on the phone, which is marketed for its high quality speakers, including “hearing a subtle hiss in the background while making phone calls.” The same number of respondents chose camera quality as their top concern, saying that photos come out oversaturated when taken in broad daylight.
For its part, HTC told CNA that it is listening and attaching significance to feedback from users.
“HTC continues to focus on product innovation while putting customers at the center of everything we do,” the Taoyuan-based company said in a statement via e-mail.
Naturally, the One is not the only top-end phone to draw criticisms. Fixya asked users about three other flagship phones, as well: Samsung Electronics Co.'s Galaxy S4, Apple Inc.'s iPhone 5S and Motorola Mobility's Moto X.
The majority of complaints with the Galaxy S4 were of high temperatures after extended periods of use, a phenomenon which has been attributed to the use of plastic for the phone's build, instead of the aluminum build of the HTC One or iPhone 5S.
iPhone users apparently worry most about the phone's battery life and the security of the phone's fingerprint password feature, while the biggest complaint among Moto X users was the limited onboard storage space, according to the Fixya survey.