WhatsApp mobile messaging service breached privacy regulation: authorities

The California-based mobile app developer violated “certain internationally accepted privacy principles, mainly in relation to the retention, safeguard, and disclosure of personal data,” Canada's privacy commissioner and the Dutch Data Protection Authority (CBP) said in a joint statement.

WhatsApp has taken steps to resolve several privacy issues by implementing many of the privacy watchdogs' recommendations.

The coordinated Canadian-Dutch investigation is a global first, and “marks a milestone in global privacy protection” in an “increasingly online, mobile and borderless world,” noted Canadian Privacy Commissioner Jennifer Stoddart.

The joint probe found that most mobile smartphone users did not have a choice to use WhatsApp's messaging app without granting access to their entire address book, in violation of Canadian and Dutch privacy laws.

In the Netherlands, the CBP said it may take further enforcement action, including sanctions, if it finds that WhatsApp continues to breach privacy laws.

The privacy commissioner's office in Canada has no enforcement powers but said WhatsApp has “demonstrated a willingness to fully comply with (its) recommendations.”

The company, for example, has fixed a vulnerability that allowed a third party to send and receive messages in the name of users without their knowledge.

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