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August 22, 2017

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Twitter points to problems with data centers as cause of worldwide outage

LONDON -- Twitter blamed systems failures — not a crush of traffic around the Olympic Games — for an outage on Thursday that saw people around the world experience problems accessing the microblogging site for more than an hour.

The San Francisco-based company said the outage was caused by a "noteworthy" double failure in its data centers. When one system fails, a parallel one is meant to take over, but two systems coincidentally stopped working at around the same time, Twitter said.

"I wish I could say that today's outage could be explained by the Olympics or even a cascading bug," Mazen Rawashdeh, VP of engineering, said in a statement apologizing to users. "Instead, it was due to this infrastructural double-whammy."

He apologized for giving its users "zilch" instead of the service, saying the company is "investing aggressively" in its systems to avoid a repeat situation.

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