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Updated Tuesday, March 16, 2010 11:01 am TWN, AFP

HP extends warranty for laptops after China probe

SHANGHAI -- U.S. computer giant Hewlett-Packard on Monday issued an apology and extended the warranty for certain laptops after China launched an investigation into consumer complaints of faulty products. HP said it was “working closely” with the country's product quality watchdog to ensure customer concerns over certain laptops were addressed.

The General Administration for Quality Supervision, Inspection and Quarantine said Sunday it was investigating complaints filed by 60 laptop users that certain HP computers were defective.

“HP apologises to our customers and regrets any inconvenience incurred,” Isaiah Cheung, vice president and general manager of the Personal Systems Group for HP China and Hong Kong, said in a statement.

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