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Delayed delicacies at Taipei hotel make for an unhappy CNY

TAIPEI, Taiwan -- Customers who pre-ordered their Chinese New Year feast from The Sherwood Hotel, Taipei were furious after the hotel was late in preparing the dishes yesterday, resulting in belated family dinners on New Year's Eve.

Ordering the annual Chinese New Year feast from five-star hotels has become a trend in Taiwan in recent years, with most hotels providing a large variety of delicacies for families to choose from. Customers yesterday filed complaints saying that the Sherwood was over two hours late in providing the dishes when they arrived to pick up the goods at 2 p.m.

Many customers were kept waiting until nearly 7 p.m. before finally being able to pick up the dishes and return home. A customer surnamed Tsai said angrily that he would never order dishes from the Sherwood in the future.

Sherwood employee Chang Guo-feng noted that this year's pre-order dinners were no different from 2013 as the Sherwood had provided only 180 sets, and that the hotel had informed the customers to pick up the dinners from 10 a.m. to 4 p.m. “The majority of people arrived after 2 p.m. for their dishes, making the procedure hurried for our staff; but we have indeed delayed the pickup.”

According to the website of The Sherwood Hotel, Taipei, the New Year dinner sets cost NT$10,888 each. The hotel had not provided a means of compensation for the affect families.

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